Husker Hub aligns student services into a one-stop shop

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Husker Hub aligns student services into a one-stop shop

Anna Plank, assistant director of Husker Hub, talks with student Ben Houck and his mother, Cheryl, in the temporary home for Husker Hub. The new one-stop shop offers integrated services, including the offices of Scholarships and Financial Aid, University Registrar, Bursar, and Student Accounts. The hub opened in Pound Hall and will move into a permanent space in Canfield Administration Building.
Craig Chandler | University Communication
Anna Plank, assistant director of Husker Hub, talks with student Ben Houck and his mother, Cheryl, in the temporary home for Husker Hub. The new one-stop shop offers integrated services, including the offices of Scholarships and Financial Aid, University Registrar, Bursar, and Student Accounts. The hub opened in Pound Hall and will move into a permanent space in Canfield Administration Building.

The University of Nebraska–Lincoln is launching Husker Hub, the new “one-stop” office that allows students to handle the business of being a Husker.

Husker Hub opened March 8 in a temporary space in Louise Pound Hall, Room 130, and resources include the University Registrar, Scholarships and Financial Aid, Bursar and Student Accounts. After renovations, the hub will move into the first floor of Canfield Administration Building.

“At Nebraska, we believe in the power of every person — but that doesn’t mean that everyone intuitively knows how to take care of the business of being a student,” said Amber Williams, assistant vice chancellor for enrollment management. “We know each student has a unique situation, and Husker Hub will allow us to provide personalized support to each student.”

Led by Academic Services and Enrollment Management and in collaboration with the Division of Business and Finance, Husker Hub is designed to help students with course registration, financial services, billing or online payment services in one office. Many enrollment decisions are intertwined with financial decisions and outcomes, which can send students to multiple offices to resolve business issues.

CortneyJo Sandidge, director of Husker Hub.

Williams named CortneyJo Sandidge as the founding director of Husker Hub. Sandidge has worked at Nebraska since May 2016, serving as a senior associate director for the Office of Scholarships and Financial Aid. She came to Nebraska from the University of Missouri.

“The current model of students visiting multiple offices is outdated,” Sandidge said. “I am excited to join many of our Big Ten peers in offering our students the new national best practice of an integrated student service model.”

Services offered through Husker Hub include: class registration; transcripts; student bills; Free Application for Federal Student Aid; scholarships; grants; student loans; and work study. Husker Hub staff are cross-trained to more efficiently assist students.

“With students completing more transactional-based responsibilities online, we have the opportunity to work with students one-on-one to save students time—giving them more time to focus on coursework, reducing frustration and possibly minimizing the amount of debt they have to take on because they are able to consider both financial and enrollment impacts,” Sandidge said.

Temporary signs mark the Husker Hub's location in Pound Hall. The space opened March 8.

Students can contact Husker Hub at huskerhub@unl.edu or 402-472-2030. Office hours are weekdays, 8 a.m. to 5 p.m.

The Office of Scholarships and Financial Aid and University Registrar’s administrative offices are also undergoing renovations. Both are temporarily located in Mabel Lee Hall.

Canfield renovations are expected to be complete December 2019. Husker Hub, Scholarships and Financial Aid and University Registrar will move to the remodeled space on the first floor of Canfield Administration Building South.